If you need assistance with your unit’s resource phone, please log an IT ticket or call the Help Desk at 217-244-4688
Introduction
- Resource Phones are similar in appearance to conventional landline phones and are not tied to an individual user account
- Resource phones can be answered by all unit staff, even those who don’t have personal Skype for Business accounts.
- Library IT configures and supports resource phones. Some units have multiple resource phones.
- Resource phones plug directly into a data jack. No computer is needed. Although they appear as a conventional phone, they are still connected to the campus VOIP network.
- Resource phone can have voicemail, simoultaneous ringing, and automated email configured.
- Resource phones can be configured to forward calls to individual unit employees.
- Library IT will give unit heads the login/passwords for their resource phone accounts. Passwords cannot be changed, except by Library IT.
- By default resource phones will have local calling privileges with access to 1-800 numbers. Unit heads may request calling cards for long distance and international calling service where needed.
Unlocking the phone
After a few minutes of no activity, the resource phones automatically lock, and must be unlocked before accessing the menu to dial a number or forward calls. The lock feature cannot be turned off as the phone does not provide the means to do so.
To unlock a phone, press the center button. It can display as Menu or a yellow triangle. Select the option to Unlock, and enter the PIN number for the phone, and then press Done. Then you will be able to use the phone as normal.
Forwarding calls to individual unit members
Resource phones can be configured to forward incoming calls to individual unit employees’ personal accounts. Each unit will determine the most effective configuration to use, depending on its own local needs and practices. This configuration is set up by logging on to the account on a computer that has the Skype for Business client installed.
In the Skype for Business client go to Tools -> Call Forwarding Settings -> Simultaneously ring. If you choose to simultaneously ring a team-call group, you’ll be prompted to create the group and specify the number of seconds Skype should wait before forwarding calls to group members’ personal phone accounts.
Simultaneously ring multiple accounts
Units with multiple resource phone accounts (Main Reference Desk) may configure them to all ring simultaneously. In the Skype client go to Tools -> Call Forwarding Settings -> Simultaneously ring.
Voicemail/recorded greeting
Voicemail is available for resource phone accounts. Voicemail is required if you want to have a recorded greeting.
To create a recorded greeting, login to the account associated with the resource phone using the OutlookWebApp. Go to Options -> See All Options -> Phone -> Voice Mail -> Call Answering Rules.