Description
The “Mail Slip” program is a custom Windows software application developed by John Weible in the Library Systems Office shortly after the Library migration to Voyager. Its purpose is to enable Central Circulation personnel to efficiently print customized mailing slips for delivery of requested materials to campus locations. It queries the Voyager patron database to retrieve the patron’s name and local address, automatically reformatting certain address data as necessary.
When is this service available
The Mail Slip application should be functional whenever the Libraries are open for business.
Priority level for this service
Maintaining the Mail Slip program is a low priority for Library IT. If necessary, campus mail slips can be generated manually when the program is down.
Library IT troubleshoots Mail Slip problems during normal business hours, Monday through Friday, 8:30 a.m.-5 p.m.
How to report a problem
Problems are uncommon and usually are caused by one of the following issues:
- Malformed patron address information (mostly supplied upstream via I-Card data feed) — this should be reported to IT if systemic or egregious. Otherwise manually edit the data before printing.
- Windows workstation configuration problem (likely with the printer).
- Library SQL Server could be temporarily down. In this case, ISD will be working to restore this priority system and Mail Slip should work normally afterward.
- Network connectivity problems. This might be a localized problem or widespread. Check with Library IT.
To report problems with Mail Slip, please log a ticket with the IT Help Desk or call the Help Desk at 244-4688. Incoming tickets and calls are reviewed and prioritized as they arrive between 8:30 a.m.-5 p.m., Monday through Friday. Tickets or calls coming in after hours are reviewed promptly on the next business day.
Who can use this service
Library employees in the Central Circulation unit where campus mail requests are processed.
What you must have to use this service
Users must be logged in on designated Library workstations with necessary authorizations.
Service managers
IT Infrastructure & Software Development is responsible for the Mailing Slip application and the database upon which it depends. IT Workstation and Network Support maintains the desktop computers used to run this software.
Dependencies on other services
- CITES Network Infrastructure
- Library IT Core Infrastructure
- Library SQL server
- Voyager
Date created
October 29, 2009
Date revised
January 19, 2010